Customer Success

Account Manager

We’re looking for the right people to fill an Account Manager role in the Customer Success department at shopVOX! This is a full-time position.

As a Customer Success Account Manager, you’ll help signups go from “Help me – I’m new!” to “Man – shopVOX is awesome!”

We’re currently ONLY interviewing candidates with signage, apparel, or print shop experience.

Apply for the job


ABOUT YOU

– You’ve worked in a sign shop, print shop, apparel shop, or similar company – so you’ve got first-hand industry experience. You speak the “same language” as our customers.

– You’re a doer. A self-starter. You’re comfortable taking charge of a loosely defined project – asking for clarification when you need it. 

– You communicate effectively. And when in doubt, you over-communicate. You’re comfortable talking with teammates and customers in different channels – chat, email, phone, or video/web conference.

– Details are important. You realize that small details like the wording in an article or the removal of an unnecessary step in a long process can greatly improve a customer’s experience. In the industries we serve, small details make or break companies.

– Helping out is your default mode of operation. You like talking with and solving problems for customers all day long. But you’re also eager and ready to help a teammate with a task or offer your expertise for a new project.

– You’re familiar with one or more of the following software:  shopVOX, signVOX, Printavo, InkSoft, and Cyrious will be a major plus.


ABOUT shopVOX

– For the past 12 years, shopVOX has been helping sign, print, and apparel shops run their businesses more effectively with our all-in-one web-based business management software.

– We serve the Digital / Offset Printing, Vinyl Signs / Large Format Printing, Electrical Sign / Service, Decorated Apparel, and Awards / Trophy industries.

– We believe in small teams. Small teams move quickly and get more done. Less management – more results.

– We’re a small company. Everyone on our team has the opportunity to make a big impact – both on our company and our customers’ lives.

– We’re bootstrapped and profitable. We have ZERO debt and no outside investors – so there is no outside force guiding our decisions. Our only shareholders are our customers.

– Our entire team works remotely. We believe this is the future of work. You’ll be measured by your output – not how many hours you spend in the company office. 


WHAT YOU MIGHT DO

– Conduct demos with prospective customers via Zoom, and answer specific questions that they might have on how shopVOX can help their business.

– Work hands-on with new sign-up customers to guide them through our implementation process.

– Write detailed, how-to articles on topics such as how to correctly set up pricing for a vinyl sign inside shopVOX (complete with annotated screenshots).

– Help customers with any issues – large or small – via our online chat support tool, or through a Zoom meeting.

– Plan and develop educational content aimed at helping new shopVOX sign-ups get started.

– Keep meticulous notes on your interactions with customers – and report your feedback and findings with your team leader.

– Conduct online training webinars and record training videos

– Jump on a 30 min phone call with a customer – because the issue is better solved through a real conversation – than email or chat.


THE PACKAGE

Location: Anywhere
Our entire team works remotely – so you can work from the comfort of your home office. As long as you’re an effective communicator and you’ve got a fast, reliable internet connection – we’re all good.

Compensation:

– Competitive pay (based on experience)
– Flexible schedule (we understand that life sometimes doesn’t fit neatly in a 9-5 box)
– Company retreats to awesome destinations (the last two? New Orleans and New Zealand)
– 10 paid holidays off
– 2 weeks paid time off
– 401K matching
– Supplemental stipend for health/medical costs (or to be used however you like)

*Please note that we will not interview current employees of any of our customers. If you have shopVOX experience and are not currently working for any of our client we encourage you to apply.

HOW TO APPLY

We’re currently ONLY interviewing candidates with signage, apparel, or print shop experience.

First, complete this form with your answers to the following questions.

– How did you hear about this position?
– Why would you be a good fit for this role?
– Tell us about the last time that one of your customers experienced an issue and how you handled the situation.
– Which 3 of our sample tasks (listed in the form) MOST excite you?
– Which 3 of our sample tasks (listed in the form) LEAST excite you?
– Write up a brief plan for how you would onboard a new shopVOX user on their first day.
– What do you do for fun?

Last – please wait for us to reply. Due to the number of applications received, we cannot respond to each and every one. If your application shows that you are qualified for the position, you will hear from us about steps to move forward, and we will request a resume for review. 

Thank you for your interest in applying for employment with shopVOX.