How SMS Notifications in shopVOX Help You Get Approvals and Payments Faster
In today’s fast-paced world, your customers expect quick, seamless communication — and so does your production schedule. That’s where SMS functionality in shopVOX shines. By adding text message notifications to your workflow, you can reduce delays, improve approval rates, and get paid faster — all without extra effort from your team.
Why SMS Makes a Difference
We’ve all been there: you send a quote or proof by email, and… nothing. Days pass, deadlines get tighter, and you’re chasing clients for a response. Emails can get buried or lost in spam folders. SMS, on the other hand, puts your message right where your customer is most likely to see it — their phone.
As Craig explained during the webinar, “People don’t ignore these things. They do ignore emails… It’s coming straight into the handsets that your clients can’t ignore.” Watch a short clip.
Brian, a new shopVOX user, echoed this challenge from his own experience: “So many times, you know, we send the email out for approval and nothing, and nothing, nothing. A couple days goes by and then I’m searching to try to find a phone number… it’s taking a lot of time out of my day that I could be working on other orders or creating new business.”
How It Works
With shopVOX PRO, once you connect a service like Twilio, SMS notifications can be triggered at key stages:
Quote review messages: Clients get a link to view and approve quotes on the spot. Craig highlighted, “With a quote review message, they can do it right there. They can click to proceed or send you back a note.” Plus, you can see how many times a quote was viewed — no more guessing whether it was received.
Artwork approvals: Send proofs for sign-off with an added confirmation step. Craig noted, “That checkmark is a great tool to get them to say, ‘Wait a minute, did I verify that phone number? Did I double check that phone number? Lemme go back and look.’”
Invoice notifications: Clients can pay instantly with integrated payment links (like Square). “Giving people convenience of… doing it right there and then lets them knock a few jobs off their list straight away,” Craig explained.
The Results: More Time, Less Chasing
SMS notifications free your team from the endless cycle of follow-ups:
Your sales team can focus on generating new business.
Your designers can concentrate on creating great work.
Your accounts team can collect payments faster.
Craig summed it up perfectly: “It frees them up massively to get on with their work. That’s what any software should try and do — keep you on the core function and let the processes take care of themselves.”
Easy Setup, Big Impact
Setting up SMS notifications in shopVOX is simple. Once connected, you can choose which messages go by SMS, email, or both — and track every interaction for peace of mind.
If you’re ready to save time, reduce errors, and deliver a more professional experience, explore SMS functionality in shopVOX PRO today.