Support Team Member

Hi there –
We’re looking for the right people to fill our Support Team Member position.

As a Support Team Member you’ll be answering questions and helping customers solve problems on a daily basis.

This position is part time hourly based position.

About You

  • You’ve worked in a sign shop, print shop, screen printing shop, or similar company – so you’ve got first hand industry experience. You speak the “same language” as our customers.
  • You communicate effectively. And when in-doubt you over-communicate. You’re comfortable talking with teammates and customers in different channels – chat, email, phone, or web conference.
  • Details are important. You realize that small details like the wording in an article or the removing an un-necessary step in a long process can greatly improve a customer’s experience. In the industries we serve, small details make or break companies.
  • Helping out is your default mode of operation. You like talking with and solving problems for customers all day long. But you’re also eager and ready to help a teammate with a task or offer your expertise for a new project.
  • You can work a 4 hr shift between the hours of 9am – 9pm EST / 6am – 6pm PST.

_3007442025x-1Members of the shopVOX team on our last retreat in Austin, TX

About shopVOX

  • For the past 7 years, we’ve been helping sign and print shops run their businesses more effectively with web based software.
  • We serve the Digital / Offset Printing, Vinyl Signs / Large Format Printing, Electrical Sign / Service, Decorated Apparel, and Awards / Trophy industries.
  • We believe in small teams. Small teams move quickly and get more done. Less management – more results.
  • We’re a small company. Everyone on our team has the opportunity to make a big impact – both on our company and our customers’ lives.
  • We’re bootstrapped and profitable. We have ZERO debt and no outside investors – so there is no outside force guiding our decisions. Our only shareholders are our customers.
  • Our entire team works remotely. We believe this is the future of work. You’ll be measured by your output – not how many hours you spend in the company office. 

Everybody works super hard here 😉

What you might do

  • Help customers with any issues and answer their questions – large or small – via on our online chat support tool
  • Work together with several teammates to find a software issue and suggest a fix
  • Inform our Customer Success team of any issues you can’t resolve in a timely fashion
  • Keep meticulous notes on your interactions with customers to keep your team in the loop
  • Study the shopVOX system and develop your skills on an ongoing basis

How your performance will be measured

  • The number of customer support requests you respond to
  • The quality of responses you give to clients
  • Your satisfaction ratings as rated by clients

The package

Location: Anywhere

Our entire team works remotely – so you can work from South Africa, South Carolina, or from a beach in Mexico.

As long you’re an effective communicator and you’ve got a fast, reliable internet connection – we’re all good.


  • Competitive pay (based on experience)
  • This is a part time position and you will start out as an independent contractor.
  • Flexible schedule (we understand that life sometimes doesn’t fit neatly in a 9-5 box
  • You’ll get to work with awesome print and sign shops in the US and around the world.


How to apply

This is simple.

Send an email to

Include answers to the following questions and attach a copy of your resume.

  1. How did you hear about this position?
  2. Why would you be a good fit for this role?
  3. What would be your approach to resolving a customer’s issue?
  4. What do you do for fun?

Last – please wait for us to reply. We reply to everyone – even if it might not be a good fit.