Support Team Member

Hi there –
We’re looking for the right people to fill our Support Team Member position.

As a Support Team Member you’ll be answering questions and helping customers solve problems on a daily basis.

This position is part time hourly based position.

About You

  • You’ve worked in a sign shop, print shop, screen printing shop, or similar company – so you’ve got first hand industry experience. You speak the “same language” as our customers.
  • You communicate effectively. And when in-doubt you over-communicate. You’re comfortable talking with teammates and customers in different channels – chat, email, phone, or web conference.
  • Details are important. You realize that small details like the wording in an article or the removing an un-necessary step in a long process can greatly improve a customer’s experience. In the industries we serve, small details make or break companies.
  • Helping out is your default mode of operation. You like talking with and solving problems for customers all day long. But you’re also eager and ready to help a teammate with a task or offer your expertise for a new project.
  • You can work a 4 hr shift between the hours of 9am – 9pm EST / 6am – 6pm PST.

_3007442025x-1Members of the shopVOX team on our last retreat in Austin, TX

About shopVOX

  • For the past 7 years, we’ve been helping sign and print shops run their businesses more effectively with web based software.
  • We serve the Digital / Offset Printing, Vinyl Signs / Large Format Printing, Electrical Sign / Service, Decorated Apparel, and Awards / Trophy industries.
  • We believe in small teams. Small teams move quickly and get more done. Less management – more results.
  • We’re a small company. Everyone on our team has the opportunity to make a big impact – both on our company and our customers’ lives.
  • We’re bootstrapped and profitable. We have ZERO debt and no outside investors – so there is no outside force guiding our decisions. Our only shareholders are our customers.
  • Our entire team works remotely. We believe this is the future of work. You’ll be measured by your output – not how many hours you spend in the company office. 


Everybody works super hard here 😉

What you might do

  • Help customers with any issues and answer their questions – large or small – via on our online chat support tool
  • Work together with several teammates to find a software issue and suggest a fix
  • Inform our Customer Success team of any issues you can’t resolve in a timely fashion
  • Keep meticulous notes on your interactions with customers to keep your team in the loop
  • Study the shopVOX system and develop your skills on an ongoing basis

How your performance will be measured

  • The number of customer support requests you respond to
  • The quality of responses you give to clients
  • Your satisfaction ratings as rated by clients

The package

Location: Anywhere

Our entire team works remotely – so you can work from South Africa, South Carolina, or from a beach in Mexico.

As long you’re an effective communicator and you’ve got a fast, reliable internet connection – we’re all good.

Compensation:

  • Competitive pay (based on experience)
  • This is a part time position and you will start out as an independent contractor.
  • Flexible schedule (we understand that life sometimes doesn’t fit neatly in a 9-5 box
  • You’ll get to work with awesome print and sign shops in the US and around the world.

screenshot-2016-12-30-11-00-02

How to apply

This is simple.

Send an email to bryant@shopvox.com.

Include answers to the following questions and attach a copy of your resume.

  1. How did you hear about this position?
  2. Why would you be a good fit for this role?
  3. What would be your approach to resolving a customer’s issue?
  4. What do you do for fun?

Last – please wait for us to reply. We reply to everyone – even if it might not be a good fit.