We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
Information Gathering And Usage
- When you register for ShopVOX we ask for information such as your name, company name, email address, billing address, credit card information. Members who sign up for the free account are not required to enter a credit card.
- ShopVOX uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.
- A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive.
- Cookies are required to use the ShopVOX service.
ShopVOX uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run ShopVOX. Although ShopVOX owns the code, databases, and all rights to the ShopVOX application, you retain all rights to your data.
ShopVOX may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.
What information do we collect:
If you are using our @Mail add-on to link your google email account with shopVOX, we fetch the email headers and read the FROM address on the emails to map them to contacts email so that we can track the email conversations/threads.
How do you use the information:
We do not store your email on our servers. We just fetch the headers. We only store the email as notes when you attach the email conversation as a note on customer or transaction.
What information do you share:
We do not share any information to third parties.
EU PRIVACY SHIELD
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, ShopVOX is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.
Pursuant to the Privacy Shield Frameworks, EU individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to . If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to .
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
ShopVOX’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, ShopVOX remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless ShopVOX proves that it is not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, ShopVOX commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union individuals with Privacy Shield inquiries or complaints should first contact ShopVOX by email at or via post at: TechVOX Inc, PO BOX 5030 South San Francisco, CA 94083.
ShopVOX has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
ShopVOX may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your ShopVOX primary account holder account or by placing a prominent notice on our site.