Add SMTP settings for each User
By default, the emails sent from your account come from the shopVOX mail server.
This can occasionally cause issues with email deliverability to your customers.
To avoid this, we recommend that you add your SMTP settings from your own mail server.
These correct SMTP settings should be on any support or help section of your email provider's website.
How to Add your SMTP Settings
Login to shopVOX
Click on the Profile pic on the top right hand side and then click Settings
Click on "Create SMTP Server Settings"
Check the box "Enabled"
Enter the SMTP Settings provided by your email account
Click Save
Click on the "Test Email Settings" button.
The next page will show a email form, send a test email to a sample email address to ensure this works.
Gmail User Settings
SMTP Mail Server : smtp.gmail.com
SMTP Port: 587
Username : “your gmail address”
Password: “email password”
Authentication: select “Password” from drop down
Enable TLS: Yes
If this doesn't work - check these 2 links to make the Google Apps email work.
https://accounts.google.com/displayunlockcaptcha
https://www.google.com/settings/security/lesssecureapps
Non Gmail User Settings
Check the support or help section of your email provider's website. Look for SMTP Settings.
If you still have trouble, send an email to our support team.
support@shopvox.com